mystery shopping
noun /ˌmɪstri ˈʃɒpɪŋ/
/ˌmɪstəri ˈʃɑːpɪŋ/
[uncountable]- the activity of visiting or phoning a shop or other business, or using their website, pretending to be a customer, in order to get information on the quality of the service, the facilities, etc.
神秘顾客（受雇假扮成顾客去了解服务质量等的人） - Today, mystery shopping is primarily used by businesses to measure their customer service.
如今，神秘购物主要被企业用来衡量他们的客户服务。
- Today, mystery shopping is primarily used by businesses to measure their customer service.